Privacy Policy
At Fixbay Academy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website or services.
Information We Collect
- Personal Information: When you register for our courses or purchase products, we collect personal information such as your name, email address, phone number, and payment details.
- Usage Data: We may collect information about how you access and use our website, such as your IP address, browser type, and pages visited.
How We Use Your Information
- To Provide Services: We use your information to process registrations, manage your account, and provide customer support.
- To Improve Our Services: We analyze usage data to improve the functionality of our website and the services we offer.
- Marketing and Communication: With your consent, we may send you promotional materials, updates, or offers relevant to our services.
Data Protection
- We implement a variety of security measures to protect your personal data from unauthorized access, disclosure, or alteration.
- Your payment information is securely processed through encrypted methods, and we do not store credit card details on our servers.
Your Rights
You have the right to access, update, or delete your personal information at any time. You can also choose to opt out of receiving marketing communications by following the unsubscribe instructions provided in our emails.
Third-Party Disclosure:
We do not sell, trade, or otherwise transfer your personal information to outside parties except for trusted third-party service providers who assist us in operating our website and delivering services, provided that these parties agree to keep this information confidential.
For any inquiries regarding your data, please contact us at fixbayacademy@gmail.com or +60187777132.
Shipping and Return Policy
At Fixbay Academy, we strive to ensure that all orders are processed efficiently and delivered on time. Please review our shipping and return policies below.
Shipping
- Processing Time: Orders are typically processed within 1-3 business days after the payment is received.
- Shipping Time: Standard shipping takes approximately 5-7 business days within Malaysia and 7-14 business days for international orders. Shipping times may vary depending on the destination.
- Shipping Costs: Shipping costs are calculated at checkout based on the weight of the package and the destination.
- Tracking: Once your order is shipped, you will receive an email with the tracking number to monitor the status of your delivery.
Return Policy
We want you to be satisfied with your purchase. If you are not happy with the product you received, we accept returns under the following conditions:
- Return Window: Items must be returned within 14 days of receipt.
- Condition: Items must be returned in their original condition, unused, and with all original packaging.
- Non-Returnable Items: Certain items such as software downloads, digital products, and customized products cannot be returned.
How to Return
- Contact our customer support at fixbayacademy@gmail.com or +60187777132 to initiate a return.
- Once your return is approved, you will receive instructions on how and where to ship the item.
- The customer is responsible for the cost of return shipping unless the item was defective or incorrect.
Refund Policy
Our goal is to ensure that you are satisfied with our products and services. If you are not happy with your purchase, we offer the following refund policy.
Eligibility for Refund
- Courses and Digital Products: Refunds for courses or digital products are only granted if requested within 7 days of purchase and if the content has not been accessed.
- Physical Products: Refunds for physical products are processed once the returned item is received and inspected. If approved, your refund will be issued to your original method of payment within 5-7 business days.
Non-Refundable Items
- Any items that are returned after 14 days of receipt.
- Items that are not in their original condition, used, or damaged due to misuse.
- Courses or digital products that have been accessed or downloaded.
Refund Process
- To request a refund, contact our support team at fixbayacademy@gmail.com or +60187777132.
- We will review your request and, if approved, process your refund within the given timeframe.
Late or Missing Refunds
If you have not received your refund after 7 business days, please check with your bank or credit card company first. If the issue persists, contact us at fixbayacademy@gmail.com or +60187777132 for further assistance.